How can we help you?

Simply browse our catalog, select the items you like, and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your purchase.

Orders are generally processed within 1-2 business days. Shipping times depend on your location and the shipping method chosen at checkout. Standard shipping within the UK typically takes 1-2 business days, while shipping to Europe and the rest of the world may take 5-7 working days.

Yes, we ship worldwide! International shipping times and costs will vary depending on the destination.

Almost all items of jewelley on our website use Cubic Zirconia, Cubic Zirconia offers the highest quality and cost-effectiveness, with properties very similar to diamonds but at a fraction of the cost.

Our jewelry features high-quality 14ct gold plating and rhodium plating. While our pieces are not made from solid gold, the 14ct gold plating provides a luxurious finish that resembles real gold. The rhodium plating adds extra durability and shine, ensuring your jewelry maintains durability and longevity.

You can reach our customer service team via email at sales@k9iceuk.co.uk or via instagram @K9ICEUK. Our hours of operation are Monday to Friday, 9 AM to 5 PM.

Currently, we operate exclusively online to offer you the best prices and widest selection. All orders are shipped directly to your door.

To keep your jewelry looking its best, avoid exposing it to water, chemicals, and excessive sweat. Clean your pieces with our included polishing cloth and store them in a cool, dry place like our included jewelley boxes or velour bags.

Yes, we offer a 1-year warranty on all our products against manufacturing defects. This does not cover normal wear and tear or damage caused by improper care.

To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send back your item.

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the item is in its original condition and packaging.

Currently, K9ICEUK does not have any physical shops, stores, or pop-up locations. Our goal is to be the most affordable, highest-quality online jewelry retailer.

K9ICEUK is headquartered in Ipswich, UK. While we do not have any physical retail locations, we offer global shipping, allowing us to serve customers worldwide.

Yes, they are connected. K9GrillzUK specializes in custom grillz, while K9ICEUK offers a more affordable range of other jewellery.

Company Name: K9GRILLZ UK LIMITED

Registered Company Number: 15370692

Registered Company Address: Bury Lodge, Bury Road, Stowmarket, England, IP14 1JA